1 July 2026

This policy applies to paid RepertoireLab access purchased through web checkout or supported app stores. It does not limit mandatory consumer rights, warranty rights, statutory withdrawal rights or provider rules that give you stronger protection.

RepertoireLab Pro is digital access to app features, cloud sync and training workflows. There are no physical goods to return. Access may begin immediately after checkout or after the payment provider confirms the entitlement.

Consumers in the EU, EEA or UK generally have a 14-day statutory right to withdraw from some digital content and digital service contracts, including the first payment of some subscriptions. The period usually starts when the contract is concluded.

For paid digital content or services, that right can expire earlier where the law allows it, for example after you expressly request or consent to immediate performance or access before the withdrawal period ends, acknowledge that the withdrawal right may be lost, and the provider supplies the required confirmation. If the required consent, acknowledgement or confirmation is not collected, mandatory withdrawal rights remain unaffected.

Web purchases are processed by Paddle. Paddle may act as reseller or merchant of record, handles payment records and may decide or process refunds under its buyer terms, refund policy and applicable law.

Purchases made through Apple App Store or Google Play are normally billed and refunded through the respective app-store account. Apple or Google may require refund requests to be submitted through their own refund flow. RepertoireLab can help identify the account or purchase but may not be able to issue an app-store refund directly.

Even where a purchase is not automatically refundable, RepertoireLab and the relevant provider may review exceptional cases.

If you cannot access paid features, contact support first so the issue can be diagnosed. Include your account email, platform, purchase provider, receipt or order ID and a short description of the problem. If the issue is confirmed and cannot be fixed within a reasonable time, a refund or account correction may be appropriate.

Contact support or the payment provider before starting a chargeback where possible. Chargebacks and payment disputes may cause temporary suspension of Pro access while the provider reviews the transaction. This does not limit lawful card-scheme or consumer-protection rights.

Send refund or withdrawal questions to repertoirelabinfo@gmail.com. Include the email address used for RepertoireLab, the payment provider, order ID, transaction ID, app-store receipt or Paddle receipt if available.